Join Freshworks and Argyle as we delve into the transformative power of Artificial Intelligence (AI) in the realm of IT Service Management. As organizations strive for increased efficiency and improved employee experiences, Generative AI is emerging as a game-changer.

In this fireside chat, we’ll go beyond the hype and delve into actionable strategies to help you start implementing generative AI into your IT service management workflows.

Our panel of experts will explore AI-driven tools that improve productivity and efficiency, enable proactive insights, and offer instant support. Join us to unlock the potential of Generative AI and revolutionize your ITSM practice.

You will also learn:

  • Challenges and concerns of implementing Gen AI
  • The potential of Generative AI in augmenting AI capabilities to create a humanized employee experience
  • Best practices for implementing Generative AI in an ITSM context


David Flesh

Vice President of
Product Marketing

Tammy L. Pinter

Global IT Practice Leader, Executive Advisory Program, Senior Director
The Hackett Group