As we continue to navigate the first half of 2021, a new technology trend emerges that seeks to help organizations deploy the most effective solutions. Total experience (TX) is an innovative approach to linking and streamlining top priorities, including customer experience (CX), employee experience (EX), and user experience (UX).
Improving all experiences is imperative to attracting the best talent and strengthening customer loyalty. Although these different experiences, CX, EX, and UX, have been viewed as separate focuses, it is important for organizations to take a more comprehensive approach.
Employees and customers are essential to an organization, and for both parties, it’s crucial to ensure the right technologies are in place to enhance both experiences. These technologies include communication tools, internet of behaviors (IoB), hyperautomation, and anywhere operations.
In this interactive webinar, you will explore: