In today’s customer-centric environment, time lost is money lost. Businesses can no longer go after a one-size-fits-all IT Service Management (ITSM) solution. The need of the hour is right-sized tech that’s built for optimization and resilience.

It will now be imperative to focus on Enterprise Service Management (ESM) as a platform for continued digital transformation.

Enhanced by integrations, today’s right-sized modern ITSM will bring in more innovation with AI, improve employee experience, minimize disruptions, and encourage better collaboration.

Join our panel discussion with IT experts, leaders, and managers elaborating on why 2023 is the year of getting creative with ITSM and explore what it takes to deliver fastest time-to-value in the midst of economic headwinds.

The panel will focus on:

  • The way forward for ITSM in today’s environment: team collaboration, employee experience (EX), ESM, cybersecurity and asset management
  • The tools you need to elevate employee experience and engagement
  • How to improve operational consistency and productivity with a 360-degree view of all assets
  • Ensuring business continuity and minimizing disruption by ramping up IT security


Rachna Arya

Senior Product Manager, Strategic Partnerships at Microsoft Teams

Chandrashekar Basavanna

CEO and Founder

Payal Patel

Director, Solution Engineering

Ken Wooten

Senior Director, Product Management