In these uncertain economic times, IT leaders are under increased pressure to reduce spend while continuing to deliver value back to the organization. This challenge is exacerbated by the complex, modern technology landscapes IT must manage and secure.
Automation is the only way to do more with less and will be the major factor in driving success for IT teams in 2023 and beyond. However, IT process automation is frequently hampered by the fact that many enterprises manage their technology with siloed tools. Processes that span multiple tools, like employee offboarding, are left to inefficient and error-prone manual workflows.
The conventional method of service delivery is provided through IT Service Management (ITSM) applications. ITSM applications generally focus on improving efficiencies through tickets and the orchestration of people-oriented workflows – not technology-oriented workflows. To accelerate the transition to running autonomous IT operations, enterprises need to focus on adopting technology-oriented workflows.
Join David Capuccio, former Gartner research chief & distinguished analyst, and a panel of CIOs and tech experts to hear how CIOs can scale process automation capabilities.
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