Your customers never stand still. Their preferences, the things they expect and the ways they want to interact with you are in constant motion, which means that your customer experience needs to keep up. What can you do to make sure your customer experience is up to speed with the next generation in CX/UX technology and thinking?
Argyle’s CX/UX Leadership Forum converges the perspectives of experts representing an array of industries and professional disciplines to help you get ready for the next generation of CX. You’ll gain insight into evolving customer preferences and needs, and learn how to adapt your CX to meet them.
Join the CX/UX Leadership Forum on January 23, 2024 to:
As customer experience teams explore the new year, it is clear that customers and users are willing to pay higher prices for the best experiences. Companies that offer rewarding, fulfilling, and unique experiences will stand out from the competition and build long-lasting customer relationships. So, what CX strategies can be used to increase critical metrics and keep customers for life?
In this keynote presentation, you will learn:
Publisher, The DCX Newsletter; VP, Customer Experience
Creating a lasting impression on customers is crucial to strengthen customer loyalty, ensure repeat business, and create the ultimate experience. By leaving customers with great memories and positive experiences, organizations are able to deepen brand allegiance and set themselves apart from the competition. So, how can you create an immersive experience to unlock incredible CX in the new year?
In this panel discussion, you will learn:
Advisory Board Member- CX Certificate Program
Director, Market Engagement, The B2B Institute
Franchise Owner of Ellie Mental Health CX Leader, Small Business
Artificial intelligence (AI) and machine learning (ML) are trending across every industry, forcing organizations to reexamine their existing technological capabilities and identify areas of improvement. Companies should expect a surge in new automations pertaining to customer experience, including automated messaging, AI-powered chatbots, and twenty-four seven support systems.
In this keynote presentation, you will learn:
Principal, Digital Transformation and Growth
Omnichannel is an important part of successful CX, and organizations are constantly trying to make the customer experience as seamless as possible. This includes meeting the customer where they are, no matter what device they are on, and reaching them across multiple channels so they can access applications with ease. Although omnichannel efforts are incredibly useful, companies have to remember to limit unnecessary touchpoints to prevent aggravation and repetition through too many touchpoints.
Join this panel discussion, which will address:
Marketing Director
Director, B2B Marketing
Chief Marketing Officer & Chief Development Officer
Director of Social Media Strategy
We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.
