Gear up for an exclusive masterclass where industry experts will delve into how the latest developments in ITSM and ITOM can be leveraged to achieve business goals. With AI, automation, and ML capabilities becoming ubiquitous, IT is expected to take on a more strategic role and facilitate organizational change with technology-driven initiatives.

However, as the adage goes, with great power comes great responsibility. IT departments need modern, powerful, and cost-effective solutions that enable them to cope with increased demands for support and deliver a consistent service environment to the employees.

In this power-packed session, we will unpack how businesses can infuse intelligence into their service management systems and achieve IT operational efficiency without racking up costs.

You will also learn:

  • How to ride the technology wave with AI and intelligent automation to streamline IT management
  • Ways to tackle IT complexity to drive better real-time visibility into your infrastructure
  • How to create business value and fast ROI via a modern, intelligent ITSM Platform
  • Techniques to deliver exceptional employee experience with integrated service management


Mukesh Mirchandani

Senior Vice President, Global Solution Engineering

Chandra Sekhar Chappa

Senior Business Development Manager & Service Management Specialist

Kevin Williams

Senior Manager Information Technology Operations
Grafana Labs