As organizations accelerate AI adoption, HR service models are increasingly designed for speed, scale, and efficiency. At the same time, employee expectations for empathy, clarity, and human connection continue to rise—placing new pressure on HR leaders to make deliberate choices about where automation enhances experience and where it introduces unintended risk.
Research led by Conduent highlights widening gaps between what employees expect from HR and how service models are evolving — gaps with real implications for trust, loyalty, and organizational readiness. For CHROs, the challenge is no longer whether to modernize HR service delivery, but how to balance humanness and automation in ways that sustain confidence and engagement at scale.
This invitation‑only executive dinner will bring together a small group of CHROs for an off‑the‑record, peer discussion informed by research and real‑world experience. The conversation will focus on how large organizations are navigating these tradeoffs and redefining what effective HR experience looks like in an AI‑driven environment.
Discussion topics will include:
As a takeaway, attendees will be invited to reflect on their organization’s experience readiness and benefits competitiveness, informed by the discussion.
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