Humanness Vs. Humanless – Navigating Employee Experience in an AI Driven World

As AI reshapes work, expectations continue to rise, and talent and healthcare costs place growing pressure on organizations, CHROs are being asked to modernize HR service models without compromising workforce experiences.

New joint research from Conduent and Mercer reveals widening gaps between what employees expect and what HR leaders prioritize — gaps that have real consequences. The findings show that 78% of employees say HR significantly impacts their overall company experience, and 79% link that experience to loyalty, yet many HR digital environments still fall short as organizations accelerate automation and AI adoption.

Join this webinar to explore how leading organizations are rethinking the HR experience model for an AI‑driven future. We’ll introduce a practical framework for blending intelligent automation with empathy and service design, and discuss how HR leaders can strengthen trust, retention, and organizational readiness while navigating rising expectations and resource constraints. Participants will also be invited to reflect on their experience readiness and competitiveness.

You will learn:

• Where employee expectations and HR delivery misalign — and how digital experience gaps erode trust and loyalty
• Where automation creates value — and where human connection must remain
• Which areas offer the greatest opportunity for experience impact and ROI
• How to define and measure success as HR service models evolve
• What capabilities HR teams need to succeed in an AI‑accelerated future