CX/UX is what matters most to customers. Retail customers remember and will act on negative experiences more than positive experiences, and they’re not shy about abandoning businesses when they feel like they’ve been burned. What can you do to make sure your CX/UX brings retail customers closer to your business, rather than driving them out the door? Are there ways you can fine-tune your CX/UX to decrease customer turnover and increase repeat business?

Join Argyle’s CX/UX for Retail Leadership Forum to learn how to build positive customer and user experiences, increase brand loyalty, and engage/re-engage customers for company success.

You will also learn:

  • The most common CX/UX concerns specific to the retail space, and how to address them
  • How to implement composable CX for your retail customers
  • Methods to use AI and ML to improve your retail CX/UX
  • Ways to bring back customers who’ve had negative CX




Tyler Altrup

Director, CXM Best Practices

Heather Gillbanks

Executive Editor
CXPA Book of Knowledge

Jennifer Lee-Harrison

Vice President, Demand Generation
Carters Inc.

Kristal Offutt

Customer Experience Consultant
KO Consulting

MQ Qureshi

Head of Digital Product Experience
ClearChoice Dental Implant Centers

Van Sedita

Vice President, Service Design Lead
M&T Bank

David Schlosser

Content Strategy Principal - Digital User Experience

Jason Trader

Senior Lead UX Designer/ Founder
CNBC/ Operator Agency


Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.

Monique Elliott

Senior Vice President, Global Marketing, Industrial Automation
Schneider Electric

Trish Lilley

Chief Marketing & Business Development Officer
Thompson Coburn LLP

Malorie Maddox

Chief Marketing Officer
Scooter’s Coffee

Sean Moieny

CCXP, Digital Experience Leader and Advisory Board Member
University of California, Irvine (UCI)

Dr. Koen Pauwels

Distinguished Professor of Marketing, Founder of the DATA-Inititative
Northeastern University

Tracy Robertson

Chief Digital Officer
Rexel USA

Katrina Schiedemeyer

Customer Experience and Innovation
Publicis Sapient

Eric Schwartzman

The Digital Pivot: Secrets of Online Marketing