Overview

As businesses adapt to the new reality brought on by the pandemic, meeting and exceeding customer expectations becomes even more critical. Organizations undergoing customer-first digital transformations are well positioned to emerge prepared for the future.

In this session, we will share our experiences and what AWS and Freshworks has learned, along with other real-world examples of how other companies are using Bots and Machine Learning to sustain high standards for first-contact resolution.

By joining this interactive webinar, you will:

  • Understand how you can create customer delight by using modern customer-first engagement strategies
  • Learn how Bots and Machine Learning can drive sustainable efficiencies within your CS organization
  • Learn how Data can play a critical role in designing your technology stack
Join Us at This Event

Speaker

Lisa Fairbanks

Global Lead of Customer Experience (Cx) Solutions
AWS

Mukesh Mirchandani

Senior Director of Solutions Engineering
Freshworks

Sponsors