Is your organization leveraging talent, technology, and cutting-edge business models to reimagine CX/UX? Do your customer journeys delight or damage brand loyalty?
Smart companies know that CX is more critical than ever to succeed in a competitive marketplace.
The CX/UX Leadership Forum on April 7, 2022 will explore the latest tools and processes for maximizing CX/UX practices. Top industry experts will discuss how to meet (and exceed) customer needs and reinvigorate crucial customer experiences.
Attend this timely and practical virtual forum to learn:
Do you have a CX/UX challenge that’s keeping you awake at night? Are you stuck in a blizzard of customer data that you can’t see a path out of? Is creating a digital-first CX/UX antagonizing your customers instead of helping them do business with you more smoothly? Is it a struggle to provide personalized CX/UX to so many people? Are your employees truly empowered to serve your customers?
Join Argyle for a tour of the top CX/UX challenges, and how you can meet them head-on.
You will learn:
Director, Head of User Research
AI and automation have the potential to transform your CX for the better, but deployed thoughtlessly, they also have the potential to drive your customers to the competition. How can you get the CX benefits of AI and automation while avoiding the risk of failing to serve your customers’ needs, or worse, not being aware of them at all?
Join our panel of AI and automation experts to hear about CX tools, strategies, and processes that you can deploy in your own business.
You will also learn:
Event Producer
Director of Product Management
VP User Experience Design, Business Partner
Data is at the heart of any effort to optimize customer engagement, but only if you can understand it and put it in context. Understanding and contextualizing your business data will give you a clearer picture of your options for increasing customer engagement and allow you to make better informed decisions about which options to act on.
Join Argyle to learn specific, actionable steps you can take to initiate a data first approach to increasing your customer engagement.
You will also learn:
Head of Customer First North America - Insights & Data, North America
Customer loyalty must be earned, but once it’s earned, it pays massive dividends for your business. Loyal customers can become advocates for your business and serve as a force multiplier for your marketing efforts. A customer-centric approach to CX can build brand loyalty and trust among your customers, but what does that look like in practice? Why do customers become loyal to brands in the first place?
Join this provocative panel discussion to learn what it means to be a customer-centric enterprise in 2022, and what you can do to build a base of customers who are willing to go to bat for your business.
You will also learn:
Global Customer Experience Leader
Lead Customer Researcher
Advisory Board Member- CX Certificate Program
Director, CX and Digital Solutions
We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.
