Offering a product or service that you take pride in is not enough by itself to grow your business. Your enterprise also needs not just good, but exceptional CX and UX to cultivate new customers, retain existing customers and help you stand out among your competition.
Exceptional CX and UX can mean a lot of different things – what does it mean for your business?
Argyle’s CX/UX Leadership Forum on June 7, 2022, will unite experts from a variety of CX/UX disciplines for a day of guidance that you can put to work to make your CX and UX exceptional!
You will also learn:
As a CX/UX professional, what do you do when you’re asked to do more with less? It’s difficult to make the CX/UX investments you need to delight your customers in an environment of flat budgets and a tight labor market. It can be a frustrating situation, but what if there is more help available than you think? Join this lively keynote presentation to learn how to supercharge the CX/UX resources you already have for even greater impact.
You will also learn:
AVP, Head of Design and Creative- Global Enterprise Marketing
Congratulations on making the big sale! All that work finally paid off, and you have gained a new customer. Unfortunately, that doesn’t mean that your work is done. Successful post purchase CX/UX processes help to build the relationship, increase brand awareness, and eventually leads to customer loyalty.
Join us for an action-oriented discussion of how top companies design post-purchase CX to position their companies for repeat business and increased profitability.
You will learn:
Author, Badass IT Support
Director of Inside Sales and Customer Service (former)
Global CX Leader
Director of Customer Experience
Global Solution Owner- Digital Experience
During the afternoon break there will be an INVITATION-ONLY, closed-door roundtable session brought to you by Sprinklr:
Engage, Automate, and Differentiate – Re-inventing Your Customer Experience
Discover how to save time and streamline processes while sharing key insights on optimizing CX with your Customer Experience peers.
Request to join the roundtable HERE.
User-centered design principles can help you create more useful and useable products, which will benefit your business. Putting users at the center of design decisions is harder than it sounds, and sometimes means listening to messages from your users that may be hard to hear.
What can do you do to bring users to the center of your design processes? What key metrics should you be measuring in order to transform the customer journey?
Join us for this thought-provoking session for practical advice on how to apply, define and measure user-centered design principles in your enterprise.
You will also learn:
Independent Experience Consultant
Everyone has had a frustrating experience with automated customer service, where it was obvious that the business did not value their customers’ time and needs. However, adding automation to your CX does not have to result in angry customers or lost revenue.
Attend this panel discussion to learn thoughtful, effective ways to automate some of your CX so that you can focus more on serving your customers and methods to help you increase automation and improve your CX at the same time.
You will learn:
Adjunct Professor, UX/ Visual Design
Author, Badass IT Support
Customer Journey and Strategy Analytics Manager
Global Solution Owner- Digital Experience
We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.
