Generative AI has the potential to transform both customer and agent experiences across your channels. That’s why over 70% of organizations are exploring how to use generative AI within their businesses, according to a recent Gartner survey.

Generative AI is dramatically changing the customer service function by going beyond traditional rule-based systems and surfacing contextual and meaningful resolutions.

Join Freshworks and Argyle for a timely webinar to take you through how to leverage generative AI and see real value in your customer service function—from improved agent efficiency to better self-service deflection rates.

Join us as we discuss:

  • How to get started with generative AI in your organization
  • Critical challenges faced by CX leaders, including poor deflection rates, low agent productivity, and hidden support insights
  • How generative AI can be used to automate self-service across channels, boost team efficiency, and optimize support operations
  • What the near-term future holds for AI in CX