CX Marketing Leadership Forum: Adapting Martech to Supercharge CX - Argyle Executive Forum Events

Overview

CX transforms marketing! Today’s customers are savvy and serious about the brands they embrace! Molding, measuring, and understanding what customers are looking for at every touchpoint is tantamount to marketing success in 2021 and beyond!

Is your organization losing revenue because your digital marketing technology fails to work properly? Are your personalized user engagement goals falling flat? Do your marketing efforts lack essential CX data to assure they are on-target?

If so, you’re not alone! Amid the turbocharged digital transformation efforts of the past year, customers have come to expect highly personalized experiences. Yet, many companies are missing the mark with lackluster CX and inadequate use of Martech.

Attend the CX Marketing Leadership Forum to master your Martech strategies, build a better CX and fine-tune marketing efforts. You will also learn:

  • How to achieve better listening and recognize and act on customer feedback
  • Ways to improve companywide CX accountability
  • Methods to manage customer journeys and use them to initiate impactful marketing
  • How to get more out of your current Martech stack and understand where you’re collecting data, where that data goes, and how to improve data usage

ADVISORY BOARD

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.

Monique brings over 20 years of global experience in marketing, sales, commercial operations, ecommerce, and digital transformation across several industries.  Monique Elliott joined Schneider Electric in 2020 as SVP of Global Marketing, Industrial Automation.  In her current role Monique is responsible for all areas of marketing including demand generation, value proposition development, segment marketing, digital customer experience, and communications. Prior to joining Schneider Electric, Monique was Global Head of Customer Experience Marketing at ABB Electrification.  Monique spent 15 years with General Electric holding various commercial roles including Chief Marketing Officer for GE Industrial Solutions, Global Head of Digital Commerce for GE Power, VP of Strategic Marketing at GE Capital Americas and Managing Director for the GE Commercial Finance Inside Sales Center.  Before her career at GE, Monique led sales operations for a California bay area software company.  Monique also serves on various academic and industry advisory boards focused on advancing marketing excellence.


Tracy Robertson currently serves as Kimberly-Clark Professional’s Global Vice President of Customer Experience & Marketing. In this role, Tracy is responsible for all aspects of customer experience, digital dexterity and sales effectiveness to ensure the delivery of a high-quality, end-to-end experience across the entire customer journey.


Prior to joining KCP, Tracy spent 10 years at GE in various global commercial leadership roles. Her last two-years at GE she served as part of a mission-based team driving a company-wide project to define the strategy and implementation of GE’s Commercial and Customer Digital Transformation. Called upon to manage change, Tracy has delivered measurable results by comprehensively analyzing products, marketing, communications, and sales programs and then implementing continuous improvement, training, and culture initiatives in global, highly-matrixed organizations.


Tracy currently resides in Atlanta, Georgia and has an undergraduate degree in Communications and a M.B.A. from Syracuse University.