Modern higher education institutions are complex organizations comprised of various departments, student groups, administrators, and alumni organizations. Operational activities at a modern educational institution span hundreds of applications and legacy systems.

The biggest challenge for any university CIO is creating value for the various constituencies within the institution while supporting their diverse needs. To meet these challenges, it is crucial to modernize the campus IT so that it can elevate student, faculty, and staff experiences by bringing everyone onto a single platform that is easy to adopt and achieves quick time-to-value.

Please join Shelton Waggener, President, the CIO Perspective and former Vice Chancellor and CIO of the University of California, Berkeley, and Chris Chagnon, award-winning ITSM Architect at Worcester Polytechnic Institute for this exciting webinar to help your institution improve service delivery, experience, and efficiency.

Key takeaways:

  • Learn how to create a “one-stop shop” for students, faculty, and staff members to streamline campus-wide service management
  • Explore how a “future-back” approach with Freshservice for universities can put them on a growth trajectory for the next decade


Shelton Waggener

CIO Perspective

Chris Chagnon

ITSM Architect
Worcester Polytechnic Institute