Having an effective content strategy and communication channels to reach your customers and new customers are key to marketing success. So how are CX and marketing leaders keep up with the changing needs of buyers?

In this session, executives from leading organizations will collaborate and share practical ideas on re-imagining customer communication and CX initiatives for future success.

What You Will Learn 

  • Which processes and tools transform customer engagement, and how to apply them
  • Ways to become a more conversational, approachable, and empathetic company
  • How to redefine your organization’s customer communication model and use business messaging to engage customers for the entire customer lifecycle

What to Expect 

  • Interactive Digital Discussion— communicate and network with other innovative leaders via our video platform
  • Exclusive, Invitation-Only Executive Roundtable— intimate group of select CX and marketing executives sharing ideas, challenges, and solutions

With 2 sessions available you can choose the date that works best for you!


Craig Goodfriend

Head of North America Client Sales
Meta Business Messaging Group

Kristi Ritzer

Enterprise Client Partner
Meta Business Messaging Group

Sponsored By