Customer expectations are evolving rapidly, and organizations are rethinking how they design and deliver experiences that foster long-term loyalty. Today’s CX leaders are responsible for creating seamless, personalized interactions that strengthen relationships while supporting measurable business growth.
Advances in data analytics, digital engagement tools, and AI-driven insights are enabling organizations to better understand customer behavior and anticipate needs across the entire journey. At the same time, delivering exceptional experiences requires strong collaboration across marketing, product, sales, and service teams to ensure consistency at every touchpoint.
As competition intensifies, leading organizations are prioritizing customer-centric strategies that blend technology, insight, and empathy. By continuously refining customer journeys and leveraging real-time feedback, companies can deepen engagement, improve retention, and differentiate their brands in an increasingly crowded marketplace.
Join us at the CX Leadership Forum on October 22, 2026 to learn how organizations are designing meaningful, high-impact experiences that strengthen loyalty and drive sustainable growth, including:
Organizations today have more customer data than ever before, yet many still struggle to translate insights into meaningful action. While analytics tools provide visibility into behavior and preferences, the challenge lies in connecting that data to decisions that improve the customer experience in real, measurable ways.
CX leaders are focusing on how to operationalize insight across teams, ensuring that data informs not only strategy but also day-to-day interactions. This requires stronger alignment between systems, clearer ownership of customer data, and a more disciplined approach to turning insight into consistent execution.
In this keynote, you will learn:
President and Founder | Former Executive Director, CX
Delivering a seamless customer experience requires coordination across marketing, sales, product, and service teams, each contributing to different stages of the customer journey. Without alignment, organizations risk creating fragmented interactions that weaken trust and reduce overall impact.
CX leaders are working to establish shared visibility, consistent processes, and unified goals that connect teams around the customer. This discussion explores how organizations are breaking down silos and building more cohesive, end-to-end experiences that support both customer satisfaction and business performance.
In this panel discussion, you will learn:
Founder/CCO (Experience Design, Innovation Frameworks)
Chief Customer Experience Officer
CX Leader
Customer interactions contain the clearest evidence of what customers need, what has already gone wrong, and what should happen next. Yet in many organizations that context disappears between channels, teams, and handoffs.
Drawing on Dialpad’s analysis of 326M million customer interactions and research from Metrigy, Andy Flynn, Dialpad’s SVP of Marketing and Verticals, will show how leading organizations connect customer signals to shared context, better decisions, and the right mix of AI and human judgment. Attendees will leave with a practical framework for turning everyday conversations into better experiences, stronger loyalty, and continuous improvement.
SVP, Marketing & Vertical Solutions
Real person here
