Global Director User Experience Design
I am excited to share the (virtual) stage with and learn from tremendous digital leaders at DATAx Virtual: Boosting ROI with a Data First Culture November 17 – 18, 2020!
Come join me and hear from the amazing lineup of accomplished DATAx leaders!
Scroll down for my agenda topic, or see the full agenda here: DATAx Virtual: Boosting ROI with a Data First Culture
PANEL DISCUSSION: Data in UX – Applying Conversational AI to the Customer Support Experience
Customers expect a response from support channels within seconds. Given the demand of support related inquiries, customer experience teams often turn to chatbots to accelerate the response rate.
Chatbots customer experience AI can often lead to user frustration. Is this the most effective way to personalize the user experience to maximize results?
In this session, join us in an immersive discussion about how data teams can work with user experience teams to analyze the customer journey.
Attend this session to learn: