Speaker - CX Forum 2020 october - Rajesh Eshwar - T. Rowe Price

Join Me At Argyle Digital:
CX Leadership Forum
on October 01!

Rajesh Eshwar

Client Experience and Delivery Transformation Leader

 

I am excited to share the (virtual) stage with and learn from tremendous digital leaders at the Argyle Digital Customer Experience Leadership Forum on October 01!

Come join me and hear from the amazing lineup of accomplished Customer Experience leaders!

Scroll down for my agenda topic, or see the full agenda here: Argyle Digital: Customer Experience Leadership Forum

Join Us at this Event

Topic

KEYNOTE PRESENTATION: Smooth Sailing CX: Being Prepared in Your Journey to Achieve (Nearly) Frictionless Customer Experiences

Friction is anything that hinders a customer from having a positive engagement experience. That makes frictionless CX essential for  retaining brand reputation and reducing customer churn. As firms launch initiatives to deliver impactful CX, being prepared to manage the myriad of challenges is critical to realize the desired outcomes.

Attend this session to learn about ways to accelerate your CX transformation:

  • Best practices in setting up and governing these initiatives
  • Actively engaging customers & key stakeholders in this journey
  • Enabling a culture of data-driven decisions, empowerment & accountability
  • Managing key executive buy-in & alignment