I am excited to share the (virtual) stage with and learn from tremendous digital leaders at the Argyle Digital Customer Experience Leadership Forum on October 01!
Come join me and hear from the amazing lineup of accomplished Customer Experience leaders!
Scroll down for my agenda topic, or see the full agenda here: Argyle Digital: Customer Experience Leadership Forum
KEYNOTE PRESENTATION: Smooth Sailing CX: Being Prepared in Your Journey to Achieve (Nearly) Frictionless Customer Experiences
Friction is anything that hinders a customer from having a positive engagement experience. That makes frictionless CX essential for retaining brand reputation and reducing customer churn. As firms launch initiatives to deliver impactful CX, being prepared to manage the myriad of challenges is critical to realize the desired outcomes.
Attend this session to learn about ways to accelerate your CX transformation: