Director of Customer Experience (CX), the Americas
I am excited to share the (virtual) stage with and learn from tremendous digital leaders at the Argyle Digital Customer Experience Leadership Forum on October 01!
Come join me and hear from the amazing lineup of accomplished Customer Experience leaders!
Scroll down for my agenda topic, or see the full agenda here: Argyle Digital: Customer Experience Leadership Forum
PANEL DISCUSSION: Up, Down and Sideways: Building and Sustaining a Customer-Centric Culture
Culture is the common set of values that unites an organization and gives it clear direction. A customer-centric culture is essential to the success of any customer experience initiative. While many companies talk the values talk, most fail when it comes to turning those values into customer-first actions.
Building a customer-centric culture requires the creation of positive customer experiences through services, product delivery, and ongoing maintenance.
In this discussion, you will learn how top companies have improved customer-centricity to drive business and: