Principal Solutions Marketing Manager, Customer 360 Solutions
I am excited to share the (virtual) stage with and learn from tremendous digital leaders at the Argyle Digital CX for Retail Forum on November 16!
Come join me and hear from the amazing lineup of accomplished Customer Experience leaders!
Scroll down for my agenda topic, or see the full agenda here: Argyle Digital: CX For Retail Forum
THOUGHT LEADERSHIP: Traversing the Customer Experience Hierarchy
Keeping consumers happy builds loyalty. But is it really that simple? Can retailers address customer loyalty by focusing on a foundation of satisfactory interactions and transactions? The reality is that loyalty requires crossing a chasm that exists between customer satisfaction and a true relationship, supported by trust.
This thought leadership presentation will share: