Head of User Experience, Customer Service Tech
I am excited to share the (virtual) stage with and learn from tremendous digital leaders at the Argyle Digital CX for Retail Forum on November 16!
Come join me and hear from the amazing lineup of accomplished Customer Experience leaders!
Scroll down for my agenda topic, or see the full agenda here: Argyle Digital: CX For Retail Forum
PANEL DISCUSSION: Retail Vs. Covid – New Consumer Behaviors & Buying Habits
When stay at home orders were first enforced, individuals turned to online shopping and a full digital way of living. Fast forward six months and people are still hesitant to visit brick and mortar stores, proving digital is here to stay. Customer behaviors have shifted dramatically and CX professionals must evaluate new buying habits to understand their target audience.
Join this panel discussion, which will discuss: